State Farm® Insurance Agent Sara Houston
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Diane Gates
May 15, 2025
5
out of
5
rating by Diane Gates
"Called into State Farm and Jessica was a huge help. Appreciated her quick responses and follow up. Thank you Jessica for your help."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jessica was able to assist you effectively. We’ll be sure to pass along your appreciation to her. If you need anything else, don’t hesitate to reach out!"
Sherron Jones
May 6, 2025
5
out of
5
rating by Sherron Jones
"Brianna recommended a glass company to replace my broken windshield on my car. The experience was seamless and I had to call her and thank her for suggesting them. She sounds like a very nice person..👍🏽"
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Brianna's recommendation worked out so well for you. She truly is a wonderful team member, and we're glad you had a seamless experience. If you need anything else, feel free to reach out!"
Russ robinson
May 2, 2025
5
out of
5
rating by Russ robinson
"Jessica, excellent customer service"
We responded:
"Thank you for your 5-star review! We're so glad to hear you had a great experience. We look forward to continuing to support your insurance needs."
Carl Cirillo
April 28, 2025
4
out of
5
rating by Carl Cirillo
"The staff here are knowledgeable and friendly, they explain everything in detail and respond quicky to any questions you may have. I have been with State Farm for many years."
We responded:
"Thank you for your kind words! We're thrilled to hear that you’ve had a great experience with our knowledgeable and friendly team here at our Merritt Island State Farm office. We appreciate your loyalty to State Farm over the years! If you have any more questions, feel free to reach out anytime."
Jory Knapp
April 25, 2025
5
out of
5
rating by Jory Knapp
"Switching insurance companies can be stressful, but working with Briana made it an absolute pleasure. From the very first conversation, she was professional, knowledgeable, and incredibly friendly. She took the time to understand my unique situation—living in Florida with a car here while also maintaining a home and several vehicles in Washington—and found solutions that made everything simple and affordable."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Kathy Roberts
April 23, 2025
5
out of
5
rating by Kathy Roberts
"So appreciative of the help I got from Amy at Sara Houston (Kara Ramsey) State Farm office on Merritt Island! Excellent support and quick resolution to my concern! Thank you, Amy!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Kathy Donleavy
April 22, 2025
5
out of
5
rating by Kathy Donleavy
"Efficient"
We responded:
"Kathy, thank you for taking time to provide us with your 5 Star Review! We appreciate you!"
Sonny Conger
April 21, 2025
5
out of
5
rating by Sonny Conger
"Great service ! They actually answer the phone .Briana Ross “ the boat girl” she’s referred to. I simply call her lovely!"
We responded:
"Thank you for reviewing our Merritt Island State Farm office! We’re thrilled to know you had a positive experience with Briana; your satisfaction is our top priority! If there is anything else we can do to help, please let us know!"
Manda Taylor (BMRE)
April 15, 2025
5
out of
5
rating by Manda Taylor (BMRE)
"Whitney Johnson is amazing! Whitney is extremely knowledgable, willing to help and super friendly! We appreciate the excellent service you provide! Thank you Whitney!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear about your positive experience with Whitney. Thanks again for your feedback, my State Farm team and I are happy to be your good neighbor!"
Pamela Lesch
April 15, 2025
5
out of
5
rating by Pamela Lesch
"Briana is the best. She helped my son set up his own automobile insurance and helped educate him. So appreciative."
We responded:
"Thank you for your feedback! We're thrilled that Briana could help your son with his automobile insurance and provide valuable education. Your satisfaction is our priority, and we look forward to supporting your insurance needs!"
Michael Notary
April 9, 2025
5
out of
5
rating by Michael Notary
"Knowledgeable and expedient."
We responded:
"We’re glad to know you’re satisfied with the service at our State Farm Merritt Island office. If you ever have any questions or need assistance, we’re here to help!"
Brian Samosky
April 1, 2025
5
out of
5
rating by Brian Samosky
"Everyone at this facility is friendly, knowledgeable, and helpful. I dealt with Jessica and she made everything easy and quick and I was able to complete everything while I was at work easily thanks to her."
We responded:
"Thank you so much for your review! We're thrilled to hear that you had a positive experience and that Jessica was able to assist you. We truly appreciate your kind words and look forward to serving you again in the future! "
Teagan Mills
April 1, 2025
5
out of
5
rating by Teagan Mills
"I would like to give Briana some well deserved recognition. She is always beyond friendly and always goes above and beyond to help me out with whatever I need! The way she connects with people makes you feel like you’ve known her for years. She can handle any situation with ease that’ll make you look forward to calling Statefarm. Thank you for all you do Briana!"
We responded:
"Thank you so much for your review! We’re delighted to hear that Briana has made such a positive impact on your experience. My State Farm team and I are happy to be your good neighbor!"
Mike Galiszewski
March 28, 2025
5
out of
5
rating by Mike Galiszewski
"Fast service and response with new car"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Donald Pentacoff
March 24, 2025
5
out of
5
rating by Donald Pentacoff
"Professional, efficient and a pleasure to do business with. Amy has earned a spot at the top. Thank you Amy!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with Amy and that her efforts made a difference for you. Your satisfaction means the world to us! If you need anything else in the future, please don’t hesitate to reach out."
Dylan Friedmann
March 24, 2025
5
out of
5
rating by Dylan Friedmann
"I felt so frustrated and hopeless searching for home and auto insurance until I made my final phone call for quotes and spoke to Matt. Little did I know, that call would end up saving me over $1k dollars when bundling both my policies. Please do yourself a favor and call in and ask for Matt at the Merritt Island location. Incredible service."
We responded:
"Thank you for taking the time to share your experience! We’re so glad to hear that Matt was able to assist you in finding the right home and auto insurance. We pride ourselves on providing exceptional service, and your kind words inspire us to keep doing our best. If you need any further assistance in the future, please don’t hesitate to reach out. We appreciate your business!"
Michael Dalton
March 21, 2025
5
out of
5
rating by Michael Dalton
"AOK"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Silvy Sebring
March 14, 2025
5
out of
5
rating by Silvy Sebring
"I was having password issues & could not even get anyone to help me out in the tech department.. Jessica @ State Farm in Merritt is office solved the issue & was a great help.. Big thank you to Jessica!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
- Mickamations
March 13, 2025
5
out of
5
rating by - Mickamations
"Sara and her team are very responsive and are always extremely polite and respectful. Today Meghann assisted me with a cracked windshield claim and was a pleasure with which to speak. Thank you!"
We responded:
"Thank you for your 5-star review! Meghann is indeed a valuable member of our team. My State Farm team and I are happy to be your good neighbor!"
John S
February 28, 2025
5
out of
5
rating by John S
"This office is terrific. I have never dealt with nicer and more competent professionals in any field let alone insurance. I called them in a panic after my former insurance company had dropped coverage of my condo, and they handled the new policy, which was with another company, quickly and with no effort on my part. Follow up questions were also handled easily, by whichever team member answered the phone. Brianna Ross is a star and helped with both a new boat policy and Citizens Insurance Refund. Highly recommend."
We responded:
"Thank you for sharing your positive experience! We want you to know how much we appreciate your review. Our team at Sara Houston State Farm Agency works hard daily to give you the best experience possible!"
Amy Boone
February 27, 2025
5
out of
5
rating by Amy Boone
"Jessica and Briana were amazing to work with! I ended up leaving USAA after 21 years and choosing to go with them at State Farm. They listened to what I want and gave me a great rate! I highly recommend calling them for a quote!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Traci Lancaster
February 25, 2025
5
out of
5
rating by Traci Lancaster
"Brianna is my go to girl when I need anything done while I'm in Florida. Brianna is very knowledgeable and friendly whenever we speak."
We responded:
"Thank you for your thoughtful review. We are delighted to hear that Brianna has been your reliable resource while you are in Florida. If you ever have any questions or need assistance, we’re here to help! "
V Sawyer
February 25, 2025
5
out of
5
rating by V Sawyer
"Megan thanks so much for your help in this matter and for trying to educate me look forward to talking with you again appreciate your help thanks again V. Sawyer"
We responded:
"We appreciate your review! We’re glad to hear that Megan was able to assist you and provide valuable information. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Alyssa Kemp
February 21, 2025
5
out of
5
rating by Alyssa Kemp
"I can’t say enough great things about working with Kelly Frappier! As my insurance provider, she’s been incredible for both my personal needs and for all my clients for Real Estate. Not only did she go above and beyond by finding me significant savings on my car insurance, but she also managed to take care of my home insurance—all without me even asking. Just recently, she surprised me with a link to a fantastic deal, and a few days later, everything was set up perfectly! Kelly is proactive, attentive, and always puts her clients’ needs first. I highly recommend her for anyone looking for an insurance provider who truly cares and delivers outstanding service! - Alyssa Kemp and Shannon Kammer; Selling Together Team with Blue Marlin"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Darlene Koenig
February 17, 2025
5
out of
5
rating by Darlene Koenig
"Brianna was excellent and provided great information. I enjoyed our meeting very much. Thank You, Brianna!👏🏻"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"